11 Beaufort Avenue, Craighall Park, Johannesburg, South Africa
The Fine Print
Some guidelines and frequently asked questions
Fill in your Client Record Card - The booking system will send you a short form that has all of our consultation questions ready to make the process smoother.
Arrive 10 minutes early and press the lowest buzzer at the gate to be let in.
You'll find Hiraeth on the first floor of the Holistic Dental medical building. There is safe parking inside, WIFI, and a garden to relax in before or after your session. You are always welcome to come have a refreshment in the studio before we start your session.
We do not perform any waxing or massage treatments without towels, so you will be covered at all times.
For massage you keep your underwear on - and we wrap you up in towels and a blanket whilst only uncovering the section that we are focusing on.
For waxing we will need a little more exposure, and any area needing to be waxed has to be clothes free. You can keep your shirt on if we're doing legs for example, but we will still cover your legs with a towel. This applies to any section of the body.
The windows have a film over that restricts visibility, so we have ample light and a beautiful view without compromising modesty.
A salon/barbershop's biggest resource is time, and we take it very seriously. If you need to reschedule or cancel you can do it via the app, or send us a Whatsapp to let us know.
If you are guilty of a No-Show, you will have to pay the full value of the treatment you missed before you can book another. If you cancel within an hour of your appointment then you have to pay 50% of the value of your missed session before the next session can be booked.
We fully understand busy lifestyles, and we don't need a reason for cancellation. We just need to know so that we can move the next waiting guest into that time slot.
You are welcome to bring your wife with!
We only work on one guest at any time, so your session is private, and we can also perform treatments for them. The only ladies treatment that we do not provide is Hairdressing. As a qualified somatologist is performing your treatments, we have ample experience in ladies treatments, but do not choose to offer it as our focus.
Hiraeth does operate on high occupancy and has many standing appointments permanently booked into the foreseeable future. Due to this you might struggle to find appointments at certain times (Especially weekday evenings).
Our booking system does have a waiting list system that you can add your requested treatment and times into, or you can Whatsapp us with the same information. Should someone reschedule, the system will automatically contact the next person on the waiting system. If there isn't anyone on the waiting system, anyone waiting on Whatsapp will be contacted next when there's a break in-between treatments.
The booking system is the quickest, most reliable way to ensure appointments, but Whatsapp allows us more customisation. We do not answer calls at all - our phones are always on silent so as not to disturb any treatments.